Platform-Management & Support
Server applications with a large number of users are under dynamic load. Our continuous monitoring guarantees fast reactions to keep the dynamics under control.
All platforms we´re operating for our customers are undergoing a daily availability check. No matter the system is hosted by us or runs on your server.
Regular analysis of the log files ensures that we also anticipate unexpected events so that we can react accordingly.
Always available with the ticket system
For your feedback our ticket system is available around the clock. As our costumer you will receive a direct line to our experts.
Warranted reaction times help you to deal with problematic situations in a calculated way.
If it comes to minor and short-term system changes or adaptations, you can also conveniently place your order with the ticket system.
In case of larger extensions, updates or system changes, we can sit together and develop a precise and time-reliable implementation concept on the base of your requirements.
The most important at a glance:
- Regular platform monitoring
- Ticket system for transmission and tracking of fault messages and orders
- Guaranteed response times
- Timely solution of critical situations
- Customizing, configuration with assignment via ticket system
- Concept and requirement specification for larger projects